Shipping & Delivery
Aura Silver (Shree Laxmi Jewellers) aims to dispatch and deliver all orders within 14 days from the date of purchase.
To ensure timely delivery, we partner with reliable third-party courier and postal service providers. While we take every precaution, Aura Silver (Shree Laxmi Jewellers) cannot be held responsible for delays caused by circumstances beyond our control, including delays by delivery partners.
Customers are requested to check the package thoroughly before accepting delivery. If the outer packaging appears damaged, opened or tampered with, please do not accept the order. Once the shipment is accepted, it will be considered delivered in satisfactory condition.
Order Cancellation Policy
Order cancellations are permitted only before the product has been shipped. Once an order is dispatched, cancellation requests cannot be accommodated.
Returns & Refunds Policy
Refunds are applicable in the following situations
- Verified manufacturing or quality defects
- Orders that are lost during transit
- Receipt of an incorrect product due to an error on our part
Once approved, refunds will be issued via the original payment method within 15 business days.
Refunds will not be provided in the following circumstances
- Incorrect, incomplete or outdated delivery address provided while ordering
- Invalid address formats, including PO Box addresses
- Failure of delivery after three attempted deliveries by our courier partners
- If the customer refuses to accept the delivery
- Size-related concerns - customers are advised to carefully review sizing information before placing an order
- Returned items showing signs of use, wear, alteration or damage
- Minor differences in colour, texture or design, as our jewellery is handcrafted and may feature natural materials
- If the product is not defective or damaged